"To radically transform public service delivery, we need more relational ways of working!”

I've recently read several papers and listened to numerous podcasts, all advocating for this cultural shift. From central government and local leaders to policy think tanks, researchers, and community leaders, there’s a growing call for changing the way we interact; from transactional to relational.

However, translating the idea of "culture change" into actions requires more than just words. It starts with changing the way we interact within our own networks and reference groups, our meetings. This takes commitment and courage—especially to move beyond our own "performative contradictions" (When our actions and values are contradicted by the words we are advocating, usually the actions that others need to do) and take feedback graciously when we do it. It’s all about taking risks, trying something new in your next meeting to disrupt old patterns, create fresh connections, and spark small but meaningful changes in relationships, slowly growing together.

Here's a visual metaphor for relationship-building that was created a few years ago for a public sector client for just this developmental task.

Where do you see yourself in this picture? How did your last meeting go?

[This is best viewed on a larger screen, and if possible, ask a colleague to take a look as well!]